Welcome to Mobile Make-Overs Australia (ABN 86734357729) (MMOA) and thank you for choosing us to be your glam team. By engaging MMOA, you accept the following Terms and Conditions, together with any quote provided by MMOA for services provided to you.
By paying a Booking Fee or Deposit, you are deemed to have accepted these terms. If you have any questions, please to not hesitate to contact us.
Trials are not compulsory, but are highly recommended to ensure the following:
- Questions are answered and confirm all booking day details and deposits.
- To make sure there are no allergic reactions from products.
- Design the perfect look and save time on the booking day.
You must give honest and respectful feedback during your trial, as this allows your stylist to change things up if necessary. Refunds are not given for trials. If you are not happy with the initial trial, MMOA may offer you one complimentary trial with another MMOA artist at no extra cost, if available.
Not having a trial is at the discretion of you, the client. Balance payment of trials must be made either in cash on the trial day, or paid via direct deposit, PayPal, or credit card (2.2% handling fee applies).
You must give honest and respectful feedback during your trial. Please do not say you are happy, if you are not. Let us try to make sure you get the look you want as best as we possibly can. If you are not honest, it hinders our ability to deliver our best work for you.
Mobile Make-Overs Australia selects the highest quality products to try and ensure the best results, and to allow for different skin types and possible sensitivities. Our products are specifically designed for long, comfortable wear and suitable for photographic purposes. It is your responsibility to inform your stylist of any known allergies and sensitivities prior to commencement of service to ensure correct selection of products. Mobile Make-Overs Australia does not take responsibility for any allergic reactions or infections which may occur. If you develop any contagious infections which will result in us not being able to perform services without endangering ourselves, other clients, or contaminating our tools and products, we may have to cancel the provision of our services without a refund. It is your responsibility to inform us prior to service if you have any issues which may hinder, or endanger others if service is performed. Information on product ingredients and brand details can be provided upon request.
All our brands are professional and cruelty free. Some of the brands we use are; Ben Nye, Kryolan, Paris Berlin, Atelier Paris, Mehron.
Travel fees are complimentary for locations within 10kms of Adelaide’s CBD and are only charged for locations outside this area. They are based on distance from the city, current petrol prices and are charged per visit to the location. You are responsible for any extra valet/parking costs if applicable.
Event bookings are reserved for a maximum 2 weeks from your initial enquiry without a deposit, during which time a Trial Booking Fee of $85 must be paid by you to secure your Event date until your trial. If no Trial Booking Fee is paid within 2 weeks, your Event date may be cancelled. The Trial Booking fee of $85 is non-refundable, but is fully redeemable towards the cost of your trial. This also holds and secures your Event Booking until your trial.
MMOA will provide you with a quote for your Event (Event Total). Event Deposits are 40% of the Event total and must be made within 2 weeks following the trial date, to secure the Event date. If the deposit is not paid within this time, the Event booking may be cancelled, unless otherwise agreed in writing. If our services are not required, please respectfully let us know at your earliest convenience, so we can open up that date for other clients. Payment installments can be arranged upon request.
Payment of any balance owing for your trial must be made either in cash at the trial, or paid via direct deposit, PayPal, or credit card. Trial payments must be finalised on or before your trial date.
Payments can be made in cash, or direct transfer, PayPal, or Credit card (2.2% handling fee applies). We currently do not have PayWave facilities. All payments must be labelled with the client’s first name and the booking date, or invoice number to identify the payment. If we cannot identify the payment, it cannot be recorded on the booking.
Payment of Event balances are due at least 21 days before your Event, otherwise the booking may be vacated and any deposits or booking fees forfeited.
Quotes & Time Frames
The quoted price and time frames are based on details given by you and is subject to change if details change. Quotes and discounts may expire, unless confirmed with a payment of a deposit or booking fee. If details change after payment is made, any changes to the end payment can be added, or taken off the end balance. If the time change is major, Mobile Make-Overs Australia will do everything practicable to accommodate, but if we cannot adequately service the new booking time, please refer to our refund policies.
The Event Total is based on details given by you and is subject to change if details change.
Cancellations and Refunds
Given the nature of our industry, bookings that are cancelled or transferred at short notice are difficult to replace and as such, cancellation fees are applicable to ensure the viability and sustainability of MMOA.
Trial Booking Fees are non-refundable but are fully redeemable towards the cost of your Trial. Refunds are not provided for Trials.
Event Date Deposits are 40% of the Event Total and confirm the Event Date. This is due 2 weeks after the Trial date and is Non-refundable. The Event Date balance is due 21 days before the Event Date and once paid is non-refundable.
An Event date may only be rescheduled once and must be booked within a 12-month period of the original Event date. A Transfer fee of 10% of the total Event Total is applicable for any rescheduled Events.
Trials and Events that are rescheduled due to State or National Covid-19 Restrictions will not incur any transfer fee. If a cancellation occurs, Deposits are non-refundable. Balances may be put towards future bookings.
By paying a Booking Fee or deposit you are deemed to have accepted these terms. If you have any questions, please do not hesitate to contact us.
You consent to us using advertising or publicly announcing that we have undertaken work for you, including but not limited to posting images of you and your group (others we have performed services for) on our website and on our social media pages. If any members of your group do not agree to this, you must advise us in writing at least 24 hours prior to your Event.
If you have any questions at all, please do not hesitate to contact us. Questions are great.